At the heart of Poradnia’s philosophy lie three fundamental principles informing its approach to therapeutic work:
From the beginning of 2017, all independent psychological practices in the Netherlands are legally obliged to comply with so-called quality statute (Kwaliteitstatuut) – a number of requirements that ensure appropriate quality of psychological care. Poradnia Psychological Practice complies with these requirements and published its own quality status – you can find it under the following link. For more information, refer to the following page: www.ggzkwaliteitsstatuut.nl.
General Terms and Conditions
All the information published on Poradnia website is provided in good faith and to the best of our knowledge at the time of publication. However no responsibility can be accepted by Poradnia for any omissions or unintentionally incorrect information published on the site. The site has an informational purpose, therefore no binding and/or contractual rights can be derived from its content, in part and as a whole.
Cancelling and rescheduling appointments
Appointments must be cancelled minimum 24 hours before the agreed appointment date. Otherwise a consultation fee will be charged as per attended session (see this page)
All therapy and counselling services provided by Poradnia, whether delivered individually or in a group setting, are completely confidential within the boundaries of the Law of the Kingdom of the Netherlands. Poradnia will never sell, exchange or release your personal information for commercial use to any third parties without your clear and explicit consent. Personal information such as name, e-mail, postal address and phone/fax number are protected and will only be used to communicate with you during and after the time you use Poradnia services. Poradnia does not monitor individual phone calls. All the clinical information gathered during the therapeutic process will be stored safely and without any third party access.
Complaints and disputes
If you feel that your rights as the client of Poradnia have been affected and you exhausted other ways of resolving the issue (e.g. talking to the person concerned, trying to find a solution together with your therapist or coach), you have the right to complain to the Dutch Association for Healthcare Psychology (NVGzP). For more information about the formal complaint procedure and scope of acceptable complaints please refer to this document.
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